If you have any problem with your order at any stage, please do not hesitate to contact us. Our customers are extremely important to us and we would like you to be as pleased with our products and service as we are.
Shipping & Delivery
To preview shipping costs for your order, simply add items to your cart and the Estimated Shipping Costs will be shown at the bottom of your "View Shopping Cart" page. If you are logged in to our website, the calculations are automatically brought up based on your registered address. If you are not logged in, you will be asked your for your postcode or country so it can then calculate the costs. Placing items in your cart does not commit you to a purchase, so you are always able to see what the shipping costs will be for before you confirm your order. Occasionally, the estimated shipping costs do not appear. If this happens, simply click on the "Go to Checkout" button at the bottom of the cart and the shipping options, with costs, will be displayed on the next page. This does not commit you to a purchase, and you will still be able to exit from this page by clicking the "Back" button on your browser to edit your cart or continue shopping with us.
All orders are carefully and discreetly packed, and most are shipped via Australia Post within 3 business days of payment. For your peace of mind, we recommend either the Registered Post or Express Post options within Australia. Insurance is available for domestic and international shipments. Larger Australian orders may be shipped via a Courier.
Using Australia Post, we are able to deliver to both street addresses and post office boxes. Please make sure you enter your postal details correctly, as we cannot be held liable for parcels being delivered to an address incorrectly supplied to us. If your shipment is to be sent via Courier, you will be informed in advance and a street address will need to be provided for delivery.
On the rare occasion that an item you have ordered is out of stock, we will notify you immediately and advise when it will be available again. In such cases, you will have the option of either cancelling your order completely or placing it on hold.
Returns & Refunds
Please read all of the product information carefully before placing your order.
We will naturally offer a full refund or replacement if a product you receive is faulty, damaged or different than ordered. However, we cannot refund or exchange items simply because you have changed your mind or misread the product information.
Refunds and/or replacements will only be granted if you contact us within 7 business days of receiving your package. Depending on the circumstances, we may ask for an item to be returned for our inspection prior to processing a refund/replacement. Please do not return any item without contacting us for an authorisation reference first!
In the case of an item being lost in the post, please bear in mind that we will need to lodge a claim through Australia Post and this will take time to be processed. We will keep you informed as to the progress of your claim but will not be able to finalise your refund or replacement until the parcel is officially declared lost by Australia Post.